All orders from The Sensual World are carefully prepared and dispatched from the United Kingdom. We take care to package each item securely and discreetly.
United Kingdom
We offer Royal Mail Tracked 48 delivery throughout the UK.
Standard delivery: £5
Orders of £100 or more: Complimentary delivery
Estimated delivery: 3–5 working days
Canada
We currently ship a selection of books to Canada via Royal Mail International Tracked.
Shipping is calculated according to parcel weight and displayed in Canadian dollars at checkout.
Estimated delivery: 5-7 working days after dispatch, excluding customs delays.
Canadian customers may be required to pay local import taxes, duties or customs handling fees. These charges are not included in our prices or shipping fees and, where applicable, are payable by the recipient.
Order Processing
We aim to prepare and dispatch orders within 2-4 working days of purchase, excluding weekends and UK public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery times are estimates and may be affected by postal delays, public holidays or customs processing.
Packaging
All orders are packaged with care, using discreet outer packaging without references to the contents.
Delayed, Lost or Damaged Orders
If your order is delayed, arrives damaged or does not arrive, please contact us with your order number so that we can investigate and arrange an appropriate resolution.
Please retain the packaging and take photographs if an item arrives damaged.
Your statutory consumer rights are unaffected.
Questions
For shipping enquiries or requests concerning international delivery, please contact us at jessica@thesensualworld.com before placing your order.
